Shipping policy

Processing time

Orders are packed and dispatched within 2 to 4 business days of purchase. You will get a confirmation email with tracking once your order is on its way.

Delivery time

Delivery usually takes 7 to 14 business days after dispatch, depending on your location and how quickly customs move. Remote regions and busy periods can take longer.

Tracking

A tracking number is issued within 4 to 5 business days of your order and emailed to you as soon as it exists. If tracking has not updated for 14 days, message us and we will chase it with the carrier.

Where we ship from and to

Every order ships from our fulfilment centre in the EU, to any country that permits imports. If your country is not showing at checkout, email us and we will do our best to accommodate it.

Shipping costs

Rates are calculated at checkout based on your destination and order size. Promotional free shipping is offered from time to time and the code will be shown on the site when it is running.

Customs, duties and import taxes

Any import duties, taxes or customs charges are set by your country and are the responsibility of the buyer. We cannot calculate or refund them.

If a parcel is refused at customs or returned to us as undeliverable, we will refund the item value once it reaches us, less the original and return shipping costs.

Incorrect addresses

Please check your delivery address at checkout. If an order is undeliverable or lost because the address was entered incorrectly, we can resend it once it comes back to us, but the reshipping cost is payable by the customer.

Lost or stolen parcels

If tracking shows your order as delivered but you have not received it, contact us and we will help you open a claim with the carrier. Once a parcel is marked delivered to the correct address, it is outside our control and we cannot refund or replace it.

If the carrier confirms a parcel is lost in transit, we will replace it or refund you in full.

Delays

We work closely with our shipping partners, but customs, public holidays and carrier backlogs can cause delays outside our control. If your order is running late, email us with your order number and we will look into it.

Questions

Email JogaBonito.CS@outlook.com. We answer Monday to Friday, 8am to 10pm.